Updated Villa Cleaning Protocols: COVID-19



The cleanliness of our villas has always been foremost in our minds, however with the current global situation due to COVID-19, we want to ensure our guests that updated cleaning protocols have been put into place to for the safety and peace of mind of both our guests and villa employees.

The following cleaning guidelines are being enforced at our villas to prevent the spread of COVID-19:

Our employees will wear facemasks at all time while they are in the home.  Facemasks will be worn by employees while at the villa to provide additional protection.  They will be required to wash their hands as soon as they arrive in the villa.  Additionally it is the law in Mexico to wear facemasks while in public, which our employees are expected to do. 

Rooms will be ventilated while cleaning.  The CDC recommends opening outside doors and windows and using ventilating fans to increase air circulation which our employees will be required to do while cleaning bedrooms and bathrooms.

Sanitizing hands thoroughly and frequently throughout their service.   Employees will be required to wash their hands thoroughly and frequently with soap and water for at least 20 seconds.   

Employees will be instructed to clean and then disinfect.  Detergent or soap and water will be used first to remove dirt, grease, dust, and germs. Once the surface is clean, areas will be sprayed with a disinfectant.  Where possible, paper towels or disposable wipes will be used, and new cleaning cloths will be used for each new arrival.  

Using the right disinfectant.  Our villas will use high quality household disinfectants and/or a cleaning solution with diluted household bleach or at least 70% alcohol, which are recommended to be effective against COVID-19. 

Focus on frequently touched surfaces.   Special attention will be paid to frequently touched surfaces, like light switches, doorknobs, railings, remote controls, safe boxes, faucet handles, hair dryers etc.

All linens will be laundered at the highest heat setting.  That includes bed sheets, mattress covers, hand and bath towels, kitchen towels, and blankets. Gloves will be worn when handling dirty linens and changed afterwards before proceeding to cleaning other areas of the villa.

Employees must follow a cleaning “check list” at all times.  Employees will be provided with a cleaning protocol checklist so that the same standards are met every time they clean, and nothing is overlooked.

All cleaning gear will be safely removed.  When cleaning is complete, all employees will immediately remove any protective outerwear like gloves or masks and dispose of them accordingly.  They will be required to thoroughly wash their hands for at least 20 seconds afterwards.

Additional cleaning amenities for guest use.  Guests will have full access to cleaning products, such as disinfectant wipes, cleaners, etc. should they feel more comfortable personally performing additional cleaning of their spaces.  Additionally, all villas will be fully stocked with extra towels, hand sanitizer, hand soaps, paper towels and masks.

All groceries will be sanitized.  All groceries and any other products coming into the villa will be sanitized upon entry, including MicroDyne on fresh fruits and vegetables, disinfecting packaging, etc.

Guests will have option for minimal staff interaction.  Although all of our villas come fully staffed, we understand that guests may prefer to have limited interaction with employees.  If requested, cooks make pre-prepared meals that guests can reheat at their convenience, and have limited hours.  Cleaning staff can be scheduled to clean while guests are not in the villa or outside at the pool area.

**Please note that these are general guidelines and may vary villa by villa.  For specific villa protocols, please contact Agave Villas directly. While we are taking your safety and that of our staff very seriously by employing new cleaning and sanitation protocols, we cannot guarantee that these measures will completely protect against contracting COVID19.**

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Lázaro Cárdenas 302,

Emiliano Zapata,

48380 Puerto Vallarta,

Jalisco, Mexico